What can I sell on craftybums.co.uk?
Crafty Bums is a website for selling high quality handmade goods, including knitted, sewn, crocheted and jewellery products as well as craft supplies.
Can I sell edible items?
Yes, however you must ensure that you comply with all UK food laws and important information such as allergy advice is clearly stated in the listing. For more info on the distance selling of food as well as legal requirements please visit the www.food.gov.uk website.
What can't I sell on craftybums.co.uk?
Crafty Bums is not a site to sell imported or mass produced items.
I’ve forgotten my password.
You can reset your password via the seller log in page.
How do fees work?
When you join Crafty bums you will need to purchase a small shop which has 25 product slots at a cost £5, thereafter you will just need to buy bundles of top up slots as you go along.
How do I pay for my shop?
Crafty Bums will send an invoice to your email address and you will be able to pay via PayPal.
I can’t add slots to my basket.
The item slots are only available to sellers, please ensure you are signed in via the seller page before purchasing.
What happens when I've used my initial 25 product slots, can I buy more?
You can buy more slots at any point. The product slots can be bought in bundles of 5 and cost £1, so each individual slot is 20p. Slots can be purchased from here www.craftybums.co.uk/seller.php?uid=2
Is there a limit to how many things I can list?
You can list as many items as you have slots, 1 slot per item – so for example if you would like to list 5 items you would need to have 5 slots. There is no limit to the number of slots you buy.
When I add a listing it’s asking for two photo’s but I only have one. What do I do?
When I add a listing it’s asking for two photo’s but I only have one. What do I do?
All listings require a minimum of two photo’s to display the product to potential buyers. In order to proceed with the listing you may list the same photo again or your logo. For future listings we recommend taking at least two photos of the product.
I need to edit an item, can I change the description or photo?
No, please ensure when listing an item that all details are correct.
Can I change the price of my item?
This is something we are working on and will be available soon.
What is the gallery?
We understand that some sellers offer goods available in different styles and finishes. With the gallery you can showcase previously made items or alternative fabric and finishes available. Pictures in the gallery can be updated at any time.
Can I put my shop on hold when I am on holiday?
Yes, your shop can be suspended at any point if you wish to take a holiday.
Can I have multiple shops?
No, each business can only have one shop. Due to the shops having the ability to have unlimited items listed, there is no need for multiple shops.
Do I have to pay a monthly or annual membership?
When you join Crafty bums you will need to purchase a small shop which as 25 product slots at a cost of £5, thereafter you will just need to buy bundles of top up slots as you go along. There is currently no annual or monthly membership.
How do payments work when a customer has paid for an item?
All payments are made via Paypal direct to your account. When you have sold an item you will receive a notification e-mail. You can view the transaction from the view orders section on the sellers page.
The customer has not paid or wants to cancel the order, what do I do?
Terms regarding cancellations should be outlined in your individual terms on your page. Sometimes it’s not always possible that a customer can pay straight away or may have an issue which prevents them from paying straight away. In which case allow the buyer reasonable time to make payment and if necessary they should be contacted to find out if a problem has occurred. If after a few days you have not received payment, it is reasonable to assume that the customer no longer requires the item at which point the order may be cancelled and the product returned to your shop. If you have mutually agreed to cancel the order, you may cancel the transaction via your shop and the listing and fees if applicable will be credited to you. If in doubt please contact an admin at info@craftybums.co.uk
What are the different options on the view orders screen?
This screen is split into 3 main sections.
- Pending Orders – This shows new sales. Orders may still be cancelled at this stage and the attached items will go back up for sale at no extra cost. This may be if someone changes their mind and doesn't go through with a Paypal transaction. Once a response has been received from Paypal, you may no longer cancel an order. If the customer then changes their mind and a refund is given the slot will be lost and cannot be reinstated.
- Orders to process – This shows orders where payment has been received and waiting to be dispatched.
- Dispatched orders – This shows orders which have been dispatched and need to be completed. We recommend you leave this section a few days to allow for the posted item to arrive at the destination within the recommended delivery time. Once an item is completed an email will be sent to the buyer with an invitation to leave feedback.
How does feedback work?
In order to get feedback you need to complete the sale of the item from the view orders page.
Can I sell custom items?
Yes, each shop will have a gallery where you can upload previous examples/ fabric choices etc, then you can list a product and the customer will let you know which fabric they would like/ what names need to be included etc.
Can I be a crafty bum if I am not a UK resident?
Although Crafty Bums is a UK site we welcome sellers who are not based in the UK.
Can I sell things that another crafty bum already sells?
Yes, we want to give our customers as much choice as possible when they visit Crafty bums.
Where can we network?
We have a few Facebook pages which may be of interest to those wishing to network with other crafters.
Do you have a blog?
Yes, you can read our blog here http://craftybums.co.uk/blog/
